Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the return policy for Decathlon products?
We offer a 365-day return policy for members on all Decathlon brand products. Items must be in their original condition with tags attached. Proof of purchase is required for all returns and exchanges.
How can I track my online order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website where you can monitor your delivery's progress in real-time.
Do you offer Click & Collect services?
Yes, we offer free Click & Collect at most of our store locations. Simply select the 'Click & Collect' option during checkout, and your order will typically be ready for pickup within 2 hours.
Are Decathlon products covered by a warranty?
Most of our products come with a minimum 2-year warranty covering manufacturing defects. Some specific items, like our backpacks and bike frames, carry a lifetime or 10-year warranty.
How do I choose the right size for sports apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand charts, as fit can vary between different sports disciplines.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Decathlon gift cards. We also offer interest-free installment plans through select providers.